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Even for a seasoned startup guy like me, the whirlwind of growth and progress never gets old or easy. When the gusts of change start blowing on your backside, it is hard to maintain the sprint that prevents the head from being underfoot. Since joining the amazing team at Teambox in April, here is where we have grown:

1. Total users: 250%
2. Paid users: 450%
3. Monthly revenue: 1000%
4. Annual purchases: 3000%
5. Daily signups: 400%
6. Visits a day: 300%
7. Number of employees: 250%
8. Cash on hand: 20,000%
9. System speed: 400%

There are a few more metrics I could share but I think this gives you a sense of our dynamic and as my old boss Paul used to say, meteoric. These are the areas we will proudly boast about and continue to focus on working hard to maintain or improve. But, there are some other metrics that most companies won’t talk about:

1. Customer service requests
2. Attritions
3. Product bugs
4. Feature requests
5. Email questions
6. Phone calls

It is not that our numbers are poor, or any better or worse than another company’s, it is just that these are not the things to tout f you want to get people excited. I think they share a lot more in relationship to how hard you are working to succeed. So here goes:

1. Customer service requests: Up 300% (Most are managed in 24 hours)
2. Attritions: Up 300% (Only logical, as you gain more customers, you will lose more customers. This is a place for us to improve as we work to make all of our clients happy)
3. Product bugs: Flat. We have done an amazing job at keep our bug list to a minimum.
4. Feature requests: 1000% growth.
5. Email questions: 500% growth
6. Phone calls: I get 300% more a week

By being aware of these numbers we can start to manage the ongoing tornado of explosive growth. We will get bigger and if we are good, smarter. Overwhelming is good if you get to take a deep breath and ride the excitement.